From Windows Copilot Strategies, this essay asks if we have any idea how widely AI is already being used in our organisations:

We have no real data on how AI chatbots are being used, by whom, and in what circumstances, in service of which tasks. All reports remain anecdotal. Many touchpoints exist – and are multiplying. They are certainly being used by many people every single day. But no one is talking about where and how and when this is happening.

How can organisations navigate in this absence of knowledge? Read the essay to find out.