Incredibly insightful and detailed post on O’Reilly about what a small team has learned about how to work with AI chatbots:

We share best practices for the core components of the emerging LLM stack: prompting tips to improve quality and reliability, evaluation strategies to assess output, retrieval-augmented generation ideas to improve grounding, and more. We also explore how to design human-in-the-loop workflows. While the technology is still rapidly developing, we hope these lessons, the by-product of countless experiments we’ve collectively run, will stand the test of time and help you build and ship robust LLM applications.

Every word of this post is pure gold. STRONGLY RECOMMENDED.

Read it here.