McDonald’s will stop testing AI to take drive-thru orders, for now

McDonald’s tested an AI chatbot for order-taking. But no more, according to The Verge:

The company will reportedly remove the tech from the over 100 restaurants it’s been testing the system in after partnering with IBM in 2021. It’s not clear why the company is ending the IBM deal, though. It told Restaurant Business it was testing whether the voice ordering chatbot could speed up service and that the test left it confident “that a voice-ordering solution for drive-thru will be part of our restaurants’ future.”

Which means: it’s not ready for prime-time.

Read their report here.

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